Serial No. Contents 1 I didn't download my eBooks - how can I download them now? 2 I downloaded my eBook but now I can't find it. 3 I accidentally ordered the wrong eBook format. Can I get my eBook in the correct format? 4 Are eBooks printable? 5 What is the general process for ordering eBooks? 6 There are multiple "pending" charges on my statement. 7 I see the same title in the same format listed more than once, at different prices. What's that all about? 8 I ordered an eBook but haven't gotten it yet. 9 How safe is it to shop at eBookMall? 10 Why do you need my email address? What are you going to do with it? 11 Can I return the eBook that I bought? 12 Can I pay with a check or money order?